Last updated: September 26, 2026

These Terms of Service ("Terms") are an agreement between you and Podcast Impact Studio, Inc. ("Podcast Impact Studio," "we," "us," or "our"), a company based in Burnaby, British Columbia, Canada. They cover your use of our website and your participation in our group coaching programs, including the Off-Script Impact Collective and its programs, Origin and Amplify (each a "Collective").

By using our website, enrolling in a Collective, or paying for one, you agree to these Terms and to our Privacy Policy. If something here does not sit right with you, please reach out before you enroll. We would rather have that conversation up front.

1. Production clients

If you hire us for podcast production services, your Statement of Work (SOW) or services agreement governs that work. If anything in these Terms conflicts with your SOW, your SOW wins.

2. Enrollment

• Collective enrollment is by referral or application. We may decline an application if we do not think the program is the right fit, and we will refund anything paid in that case.
• Amplify requires completing Origin. You must have completed an Origin Collective (or have our written approval) to enroll in Amplify.
• Your spot is confirmed once we receive your first payment (or full payment) and your completed intake form.
• You must be at least 18 to enroll.

3. Pricing and payment

• Prices are listed on our website or in your enrollment email, in the currency shown at checkout. Applicable taxes are added where required.
• Payments are processed securely by Stripe.
• Pay in full: full payment is due at enrollment.
• Payment plan: you may pay in three installments. Choosing a payment plan is a commitment to all three payments. It is a way to spread out the cost, not a monthly subscription you can cancel. Leaving the Collective, missing sessions, or not using the program does not cancel the remaining payments.
• If a payment fails, we will let you know and give you 7 days to update your payment method. If it is still unpaid after that, we may pause your access to sessions, recordings, and the community until your account is current.

4. Refunds and cancellations (by you)

• More than 14 days before Session 1: full refund.
• Within 14 days of Session 1, before it starts: no refund, but you may transfer your spot once to a future Collective within 12 months.
• After Session 1 has started: no refunds, and any remaining payment plan installments are still due.

To cancel, email us at hello@podcastimpactstudio.com. The date we receive your email is the cancellation date.

5. If we reschedule or cancel a Collective

Collectives are small on purpose. If a Collective does not reach its minimum of 4 participants, or something outside our control comes up (like illness or a family emergency), we may reschedule it. If we reschedule the start date, you choose:

• Move to the new dates (your payment carries over), or
• A full refund of everything you have paid.

We will let you know at least 7 days before the original start date if we are rescheduling because the Collective has not filled. If we cancel a Collective entirely and do not offer new dates, we will refund everything you have paid. If we have to cancel after the Collective has started, we will refund the unused portion of your payment, calculated by sessions remaining.

6. Sessions, recordings, and missed sessions

• Sessions run live on Zoom on the schedule shared at enrollment. We may occasionally move a session with reasonable notice.
• Sessions are recorded. By joining a session, you consent to being recorded. Recordings are shared with your Collective and our team, as described in our Privacy Policy.
• Missed sessions: if you miss a session, you will get the recording. We do not offer make-up sessions, and missed sessions are not refunded or credited.
• Do not record, screenshot, or share sessions yourself. Our official recording is the only one.

7. Confidentiality and the group agreement

The Collective works because people get real in it. Every participant agrees to the group agreement, which includes:

• What people share in sessions, in the shared Collective folder, and in the community stays in the Collective. You can share your own story anywhere. Other people's stories are not yours to share.
• You will not copy, forward, or post other participants' documents, recordings, or personal details outside the Collective.
• You understand that everyone in your Collective can see the documents in the shared folder, including yours.

The full group agreement is shared with you at enrollment. This obligation continues after your Collective ends.

8. AI-assisted documents

We use AI (Claude, by Anthropic) to help turn your session transcripts and intake answers into participant documents. A member of our team reviews them before you get them, but AI can get things wrong. Please read your documents with your own judgment and let us know if something does not reflect you. Details are in our Privacy Policy.

9. No guaranteed results, and not therapy

• No guaranteed results. We will bring our full experience and care, but we cannot promise any specific outcome, including downloads, listeners, subscribers, bookings, sponsorships, or income. Your results depend on many things outside our control, including your own effort and follow-through.
• Not therapy or professional advice. The Collective is podcast and communication coaching. It is not therapy, counselling, medical, legal, or financial advice, and it is not a substitute for any of these. Conversations may touch on personal stories, including recovery and mental health. If you need support, please reach out to a qualified professional.

10. Code of conduct

We ask everyone to show up with respect, honesty, and care for the group. We may remove someone from a Collective or the community for harassment, discrimination, breaking the group agreement, or behaviour that makes the space unsafe. We will talk with you first where it is safe and reasonable to do so. If you are removed, we will refund the unused portion of your payment, calculated by sessions remaining, and cancel any remaining payment plan installments.

11. Intellectual property

• Your content is yours. Your stories, recordings, podcast, and the participant documents we create for you belong to you. You give us permission to use them to deliver your program.
• Our materials are ours. Our frameworks, curriculum, worksheets, templates, and session materials remain the property of Podcast Impact Studio. You may use them for your own podcast and business, but you may not resell, repackage, or teach them as your own program.
• Testimonials: we only share your feedback in the way you permitted on our forms. See our Privacy Policy.

12. Third-party platforms

We use Zoom, Skool, Google Workspace, Stripe, and other tools to run the Collective. Your use of those platforms is also subject to their own terms. We are not responsible for outages or changes on their end, but we will do our best to keep things running smoothly.

13. Alumni seats

Alumni invited back into a Collective at no cost are still bound by these Terms and the group agreement. Alumni seats are offered at our discretion and have no cash value.

14. Limitation of liability

To the extent the law allows, our total liability to you for any claim related to a Collective or our website is limited to the amount you paid us for that Collective. We are not liable for indirect or consequential losses, such as lost income or lost business opportunities. Nothing in these Terms limits rights you have under consumer protection law that cannot be waived.

15. Website use

Content on our website is for general information and is owned by Podcast Impact Studio. Please do not copy it for commercial use without permission. Links to other websites are provided for convenience, and we are not responsible for their content.

16. Changes to these Terms

We may update these Terms from time to time. Changes will not affect a Collective you have already paid for, unless the change is required by law. We will update the date at the top when we make changes.

17. Governing law and disputes

These Terms are governed by the laws of British Columbia and the applicable laws of Canada. If something goes wrong, please talk to us first. Most things can be sorted out with a direct, honest conversation. If we cannot resolve it within 30 days, either of us may bring the matter to the courts of British Columbia.

18. Contact

Podcast Impact Studio, Inc.
Email: info@podcastimpactstudio.com
Burnaby, British Columbia, Canada